Reframe01
“Carriers move faster with a contractor meeting the adjuster on site. Waiting alone slows you down.”
Objection Library
Storm · claim filed 9 days ago · no adjuster appointment set yet · quoted $17,700
“I'm waiting to hear back from my insurance company.”
The insurance stall
01What she means
She thinks the carrier is working on her file when it may just be sitting in a queue.
She believes she has to wait passively instead of driving the timeline herself.
She is stalling you with a step she has not actually checked on in days.
02Why reps fold
The rep hears insurance company and assumes it's out of his hands, so he backs off entirely.
He books a callback instead of helping her push the claim forward today.
The claim window narrows while both of them wait on a call that never comes.
03The words that hold
3 answers, each under 25 words, so you can carry one in.
Question back02
“When did you last call your adjuster directly, instead of waiting for them to call you?”
Close03
“Call now and ask for an inspection date. I'll meet the adjuster here when they come.”
Say all 3 out loud once, right now, before you read the next part. The one you can say without reading it is the one you own.
04Where this one usually breaks
Break Point
“No rush, just call me whenever you hear something.”
You handed the timeline to a queue neither of you can see into.
When you hold, she says
“Okay, let me call them right now.”
That is the whole celebration. She stops arguing and starts asking what you need from her.
You have read the words. She has not heard you say them yet.
In the Drill, the homeowner opens with this exact line, pushes back on whatever you actually said, and you get a Grade with your own losing sentence quoted back.
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